HAVE ANY QUESTIONS?

Vionic shoes offer essential stability and snug support. With a seamless profile in every shoe, sandal, and slipper, Vionic helps support natural alignment from the ground up.

Many of our products are recommended by the APMA, the American Podiatric Medical Association.

Vionic's innovative technology offers versatility, meaning you can enjoy orthopedic comfort in your favorite shoes. Only Vionic has its exclusive footbed integrated directly into its shoes, for orthopedic relief without the orthopedic look.

We strive to maintain consistent sizing throughout our collection, and most of our styles run true to size. If you're unsure about the size of a specific style, you can find fit advice in the "Sizing" section of the individual product pages.

Check out our helpful Size Conversion Guide.

For sandals only available in whole sizes, we recommend choosing the closest size if you wear a half size. For example, if you usually wear a US size 7.5, order a US size 7 sandal.

Most people will find our shoes and insoles comfortable from the first time they wear them. For others, the experience may be different.

In these cases, for maximum comfort, we recommend wearing your new Vionic shoes for only a few hours in the first few days, to allow your feet to adjust to the new level of comfort and support provided by the insole. Within a week or two, you should find the product completely comfortable and supportive.

None of our products use latex-based materials.

If you have any questions, please contact our Customer Service. You can reach us Monday through Friday, 10:00 AM to 4:00 PM, at +39 045 6719607. You can also contact us by email at customercare@vionicshoe.it

We are closed on the following holidays:

New Year's

Good Friday

Easter Monday

May Day

Ferragosto

All Saints

Christmas

Saint Stephen

Click here to create an account.

Click here to create an account.

Shipments within Italy: Orders placed Monday through Friday before 4:30 PM will be processed the following day. Orders placed on Saturday or Sunday will be processed on Monday.

Orders will be delivered within 5 working days.

Please allow an extra day if your order is placed after 12:30 pm or on a weekend.

Orders are packaged and shipped only on weekdays. Weekdays are Monday through Friday, with the exception of the following holidays:

New Year's

Good Friday

Easter Monday

May Day

Ferragosto

All Saints

Christmas

Saint Stephen

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Orders will appear in your account. Orders placed before creating your account will NOT appear in your account. Only orders placed AFTER creating your account will appear in your account. You can also contact us Monday through Friday, 10:00 AM to 4:00 PM, at +39 045 671 9607, or by email at customercare@vionicshoe.it

Yes, VIONIC and the courier will send you an email with the tracking number once your order has shipped. You can track your package via the courier's website (Federal Express).

Yes, we process phone orders during our regular business hours. Our hours are Monday through Friday, 10:00 a.m. to 4:00 p.m. If you wish to place an order by phone, please call our customer service team at +390456719607, or send an email with your information to customercare@vionicshoe.it and we will get back to you.

Our customer service will not be available to take orders during public holidays.

Let us help you! If you have any issues with your order or are having trouble finding what you're looking for, contact our expert customer service. Our opening hours are Monday to Friday, 10:00 AM to 4:00 PM. Call +390456719607, or email customercare@vionicshoe.it .

If you've received a credit card decline message or a fraud alert, it means your card has been declined by our processing system. We don't provide details on why your card was declined. We recommend contacting your credit card issuer or your banking institution to find out the reason for the decline. We recommend that you do not continue trying to use your card, as it will most likely continue to be declined.

We recommend trying to make your purchase with an alternative method (a different debit/credit card or PayPal). You can also contact our customer service team Monday through Friday, 10:00 AM to 4:00 PM, at +39 045 6719607, or by email at customercare@vionicshoe.it.

If your credit card has been declined by our system, you may see an "authorized charge" on your debit/credit card. We haven't taken any money from your account; this is simply a charge authorization.

Payment will be charged as soon as your order is confirmed. You will receive an order confirmation email (check your spam folder if it isn't in your primary inbox).

It is not possible to exchange items purchased in our online store. However, you can return unwanted items for a refund and then place a new order.

We recommend that you carefully review your order before proceeding with payment, as our ordering and fulfillment system is designed to process and ship orders as quickly as possible. Therefore, it is not possible to change or cancel an order once it has been placed. Our business hours are Monday to Friday, 10:00 am to 4:00 pm. You can call +390456719607 or email customercare@vionicshoe.it.

If you have a promotional code or coupon code you would like to redeem, please enter it in the “Have a coupon code?” box in your cart during checkout.

Please note that only one promo code can be used per order and that some codes require you to log in to your Vionic account.